Quotes and sayings may sometimes sound cheesy, but they are very helpful in energizing and inspiring your team. Posters with customer service quotes, or your company’s motto can be awesome visual reminders of your organization’s mission. If you are looking for inspirational lines and phrases that you can use to motivate yourself and your employees,… The post 101 Helpful Customer Service Quotes from the Pros appeared first on Fit Small Business. from https://fitsmallbusiness.com/customer-service-quotes/
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A cafe POS system is designed to help small coffee shops and eateries efficiently manage counter, seated, take-out, and delivery orders, plus oversee general business needs. Customer service tools, quick order-taking, and ticket-tracking top the list of needed features in good cafe POS software. Those tools and more are what our top 5 cafe POS picks… The post 5 Best Cafe POS Systems for 2018 appeared first on Fit Small Business. from https://fitsmallbusiness.com/best-cafe-pos-system/ Outstanding invoices can sometimes cause cash flow problems for small businesses. This can be remedied through invoice factoring, where outstanding invoices are sold at a discount to a third party, known as the factor. Unfortunately, many small businesses make mistakes when using invoice factoring. Luckily, we talked to the pros and identified invoice factoring mistakes… The post 15 Invoice Factoring Mistakes to Avoid from the Pros appeared first on Fit Small Business. from https://fitsmallbusiness.com/invoice-factoring-mistakes/ An FHA multifamily loan is a multifamily mortgage issued by a qualified lender and insured by the Federal Housing Administration (FHA). FHA multifamily loans are used to purchase properties with 5+ units and are subject to FHA loan limits and qualifications. These are different than normal FHA loans and have rates between 3.2 – 4.9%.… The post FHA Multifamily Loan: Costs, Terms & Where to Find appeared first on Fit Small Business. from https://fitsmallbusiness.com/fha-multifamily-loan/ Guest Article When psychologist Abraham Maslow explained his hierarchy of needs, he didn’t mention the modern-day workplace. Still, as humans, every employee is subject to the needs explained in Maslow’s hierarchy. We all need something from our jobs. At its core, the Maslow’s hierarchy is simple to understand. Applying it in the workplace can be a little more daunting.
In a nutshell, there are five layers in the hierarchy. The bottom two are physical needs followed by safety and security. In the workplace, these two layers get fulfilled with a paycheck and job security. Simply put, you can put food on the table, you have a roof over your head to go when you leave work and you’re not afraid of losing the roof over your head any time soon.
Only after those base layers are provided can you hope to provide your employees with the top three layers that I call BAM—belonging, affirmation and meaning.
Belonging As humans, we want to be a part of something. We’re hardwired to belong to groups. This means it’s natural for us to want to be a part of something greater than ourselves. Since we spend a majority of our time in the workplace, we instinctively want to identify with those around us.
A great way to create a sense of belonging in your company is by giving your people the opportunity for shared experiences. Build rituals for your tribe to help them form positive memories together. Perhaps that’s through a weekly outing to a local pub or an annual retreat.
The more shared experiences your tribe can build together, the stronger your tribe’s bond will be with each other.
Affirmation Everyone likes to receive appreciation. As a leader, the tricky part is that not everyone likes to receive appreciation in the same way. It’s vital, as a leader, to understand how your employees like to receive appreciation before trying to affirm their work. For example, you may think recognizing someone for a job well done in front of the entire company is providing positive affirmation when the person going through it dreads the thought of going through the experience.
Providing affirmation as a leader doesn’t always have to be an individualistic approach, though. There are a couple tools you can start using today to help affirm your employees.
First, listen—really listen—to what your employees have to say. Try repeating back what you’ve heard so they know you were listening and not just waiting for your turn to talk. Another approach is to find ways to offer specific appreciation about why your employees are doing a great job. Instead of the generic, “Great job today!” try “That was a tough customer, but I appreciate you staying professional.”
The more specific you can get, the more it’ll be obvious to your employees that you’re taking the time to see the difference they’re making in the company.
Meaning Ultimately, everyone wants to feel as if their work means something. Being part of something greater means collectively doing something greater. As aspirational as this sounds, it can be achieved once the other layers of Maslow’s hierarchy are fulfilled.
One great way to provide meaning is to look for opportunities to clarify the bigger picture. A lot of companies share customer stories of how their company’s products and services help make their lives better for external marketing purposes. Internally, go one step further to help your people see how their work is playing a part in that positive change for your customers.
Encourage your employees to share their own stories. Help everyone throughout your company see how they and their colleagues have succeeded in making someone’s day better.
As a leader, the process of building and maintaining a culture that matters requires proactively looking for ways to help your tribe feel a sense of belonging, affirmation and meaning. Every company gives their employees a basic paycheck, but few go further to truly meet their team’s needs. When you create a culture of BAM to inspire your workers, you’re setting them up for success.
Piyush Patel, the best-selling author of Lead Your Tribe, Love Your Work, is an entrepreneur and an innovator in corporate culture with more than 20 years of experience. As the founder of Digital-Tutors, a world-leading online training company, he has helped educate more than one million students in digital animation, with clients including Pixar, Apple and NASA. A former Northern Oklahoma College professor, Patel grew frustrated with outdated training materials, and launched a multi-million-dollar company from his living room. Patel has since given a TedX, won numerous awards acknowledging his trend-setting entrepreneurship, and continues to advise and speak around the world. The post How to Build a Culture that Matters appeared first on Succeed As Your Own Boss. from https://succeedasyourownboss.com/build-culture-that-matters/ The best way to turn a fix and flip profit is to choose renovation projects with high ROI. However, if you invest your money in the wrong projects, it can increase your costs and reduce your profit potential. To help, we spoke with industry experts and identified the 25 best fix and flip projects with… The post 25 Fix & Flip Projects with High ROI From the Pos appeared first on Fit Small Business. from https://fitsmallbusiness.com/fix-flip-projects-with-high-roi/ The most successful flips are those that choose renovation projects that maximize profitability. However, choosing the wrong projects can eat into your cost and lower the return on investment (ROI) of your fix and flip project. We talked to the pros and found the top fix and flip projects to avoid if you actually want… The post 25 Fix & Flip Projects to Avoid From the Pros appeared first on Fit Small Business. from https://fitsmallbusiness.com/fix-flip-projects-to-avoid/ Service and retail businesses need a website that describes their products, shares their location and hours, and invites visitors to move forward with a purchase. Business website design doesn’t have to be complicated, but you do need to get these basics right. A website that’s confusing or slow will reflect poorly on your brand, and… The post Business Website: Free WordPress Template & Instructions appeared first on Fit Small Business. from https://fitsmallbusiness.com/business-website-template-wordpress/ Fulfillment services handle key inventory management, order packing, and shipping tasks for ecommerce businesses. Outsourcing these functions lets you focus on product development, marketing, and other sales-driving tasks. The best fulfillment service for you depends on your business’s specific needs. In this guide, we compare the services and costs of 4 top-rated fulfillment companies: ShipBob,… The post Order Fulfillment Services: Who’s The Best Fulfillment Company? appeared first on Fit Small Business. from https://fitsmallbusiness.com/order-fulfillment-services/ Over 80% of Americans look up restaurant locations and hours online before going out. By not creating a site, you miss out arguably the biggest source of new customers. Fortunately, restaurant websites are inexpensive and fairly easy to create. Through Bluehost, you can spend as little as $2.95/month (or $35/year) on a complete website package,… The post Restaurant Website: Free WordPress Template & Instructions appeared first on Fit Small Business. from https://fitsmallbusiness.com/restaurant-website-template-wordpress/ |
AuthorHello I am Teri Crawford 26 years old living in Toronto, Canada. I have recently finished my MBA and planning to start my own business. Archives
November 2018
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